And see if you could work on that specific document with your colleagues.ĭisclaimer: Microsoft provides no assurances and/or warranties,
Please ask your colleagues to share you with a new document and collaborate with your colleagues on that document, see if it still crash the Word application.Ĭreate a new user profile under the Mac. The co-authoring feature in Word for Mac. In this kind of scenario, to identify if this issue is related with Per your description, your Word for Mac could handle other large documents without issue, but will crush on the specific document. We are sorry about all the inconvenience caused by this issue, and we really appreciate all the steps you have done to troubleshoot on this issue. Microsoft Error Reporting log version: 2.0
#Microsoft word for mac won't scroll update#
The same docx opens flawlessly on iphone/ipad (newest update from June 10, 2019) - AND on word for mac 2011. Same here (Word for Mac 16.25), but only with a certain type of document (that I created on my Mac at home). Have already spent a large amount of time trying to sort this out. Here is the error report (I can send more if requested):Įxception Code: KERN_INVALID_ADDRESS (0x0000000000000040)Īpplication Bundle ID: Ĭrashed Module Offset: 0x000000000007278a I have reinstalled Office, deleted the normal template, deleted preference files, removed the Zotero add-in, and tried starting in safe mode, none of which have helped - it still crashes every time I try to scroll. Others still say that they have no problems opening it and working on it. I have a MacBook Pro operating MacOS 10.14.5 and Microsoft Word for Mac 16.25Ī word document that I am collaborating on with colleagues has suddenly started crashing whenever I try to scroll.
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